Returns & refunds

The short version

If we got it wrong — a printing fault, the wrong size, the wrong material, damage in transit — we fix it at our cost, by reprint or refund.

If you got it wrong — a typo in your phone number, the wrong size chosen, artwork that was too low resolution after we warned you — we cannot resell a sticker with your business name on it, so a change of mind refund is not something we can offer.

What counts as our fault

• —Print defects: banding, misregistration, streaking, ink that has not cured
• —Cut faults: cut in the wrong place, cut through the artwork, not cut at all
• —Wrong specification: a different size, shape, material or finish than you ordered
• —Wrong quantity
• —Damage that occurred before delivery

What we cannot refund

• —Typographical errors in the details you entered — the preview exists so you can check
• —Artwork that printed as supplied, including a white background on a JPG
• —Colour that differs from your screen, within normal print variation
• —A change of mind on a custom-printed item
• —Damage after delivery, including incorrect application

Your rights are not affected

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits them. If a product has a major failure you are entitled to a refund or replacement and to compensation for other reasonably foreseeable loss.

Requires legal review. This section is a reasonable starting point written for a small Australian online retailer, not legal advice. Have it reviewed against your actual business before you trade.

How to raise it

Email hello@stickermeshop.com.au with your order reference and a photo of the problem. A photo of the whole sticker plus a close-up of the issue is enough — we do not need you to send it back before we act.

We aim to respond within one business day.

Cancelling before production

If production has not started, we will cancel and refund in full. Contact us as soon as you can — production usually begins shortly after payment.